We are taking a short break! Our office will be closed from 6th -27th July     |     All enquiries & online orders will be processed on our return

Shipping & Returns Policy


Our studio is located in regional NSW. All care is taken to pack your products as safely and quickly as possible. Postage and handling is an additional charge which is calculated on checkout.

processing times

Once full payment has been received for your order, items from our online store will ship within 1-3 business days unless otherwise specified. For any personalised extras (such as messages on ornaments etc) please allow an additional 3 days for processing your order.

All orders are shipped with Australia Post or Aramex with tracking included in your postage rates. You will receive a shipping confirmation email with tracking details once your order is ready to leave the studio. Delivery times vary from 2-7 business days, busy periods may take longer to arrive.

international orders

For international shipping costs please reach out via email to creative@quilldesign.com.au with details of your preferred items and your delivery address.


Please confirm your shipping address is correct at checkout. We can not be responsible for orders delivered to an incorrect address provided to us by you. If a parcel has to be resent due to incorrect details, additional shipping charges will apply. 

If you have any queries or concerns about the delivery of your order, please get in touch at creative@quilldesign.com.au

returns policy

Unfortunately we do not accept returns for change of mind. All orders are final upon payment.

damaged goods

While the best care is taken in the production and shipping of goods, unfortunately accidents do happen during the shipping process. If you’re item arrives damaged, please contact us within 5 business days of receiving your order.


For peace of mind and your security all online payment are processed using Stripe. No credit card details are stored on our website. 

more questions?

Please get in touch!